Few things delight me as much as when an employee makes an effort to give a little extra when I’m dealing with a company. Something small and unexpected. Even if it’s company policy, these little extras are so rare. Which makes it even nicer when they happen.
We ordered some baby furniture online, and the company we ordered from uses UPS as their delivery service. It took a couple shipments for everything to arrive, and the delivery guy (it’s been the same guy the past few weeks) left a little something extra with today’s delivery:
It’s just a UPS calendar. It’s actually kindof ugly. And we have calendars. But he wrote a little note – for BABY, Welcome to the world!
How sweet is that?
The dude noticed what we were getting (flat-packed in plain boxes for the most part) and reached out to do a little something nice.
How can you not love that?
I didn’t choose UPS for shipping – the decision was made for me in this case. But I’ll definitely look at them as an option next time I send a package.
(aside: which UPS marketing genius decided to abandon “what can brown do for you” to the bland “we <3 logistics”? If it’s working, leave it alone!)
Nice 🙂 +1 for great customer service!
If only all their delivery guys were that nice. Most of my experience with them involves them “attempting” to deliver packages they don’t even bother to get off the truck. We’ve actually seen them doing it too, not just guessing here.
January 18th, 2011 at 10:36 am
ugh. we’ve had a Canada Post delivery guy do the same thing at our office. he didn’t want to carry a tiny box (a wee router) up to the office (and said as much to our receptionist!), so it was sent to a local outlet for pickup. dorks.
It is gestures like that which makes peoples days just a little but nicer, and something personal that we have lost in today’s customer service. It gives me hope and makes me think brown.
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I *HEART* this kind of extra-thoughtful touch. How sweet is that? Awww….
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You may be the only person I know who’s ever had a genuinely good experience with a UPS delivery. While you may choose them next time, do so only domestically; if you ever ship across the border to or from the U.S., then please ensure that you AVOID using UPS for that purpose:
http://www.penmachine.com/2008/01/don-use-ups-to-ship-to-canada
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January 26th, 2011 at 10:38 am
Aah yes – these were both domestic shipments. I’ve dealt with the pain of UPS for cross-border shipping before. In that case it’s FedEx all the way for me.