Few things delight me as much as when an employee makes an effort to give a little extra when I’m dealing with a company. Something small and unexpected. Even if it’s company policy, these little extras are so rare. Which makes it even nicer when they happen.
We ordered some baby furniture online, and the company we ordered from uses UPS as their delivery service. It took a couple shipments for everything to arrive, and the delivery guy (it’s been the same guy the past few weeks) left a little something extra with today’s delivery:
It’s just a UPS calendar. It’s actually kindof ugly. And we have calendars. But he wrote a little note – for BABY, Welcome to the world!
How sweet is that?
The dude noticed what we were getting (flat-packed in plain boxes for the most part) and reached out to do a little something nice.
How can you not love that?
I didn’t choose UPS for shipping – the decision was made for me in this case. But I’ll definitely look at them as an option next time I send a package.
(aside: which UPS marketing genius decided to abandon “what can brown do for you” to the bland “we <3 logistics”? If it’s working, leave it alone!)