Phone-y

At the beginning of September, my latest contract with Telus finally came to an end and I made the switch to Rogers.

None of the mobile phone providers here actually offer what I’d call “good” rates on voice or data packages in the range I’m using, so my decision to go with Rogers was made strictly from a CDMA vs. GSM standpoint. I also wanted a smartphone with windows mobile and wifi, and Rogers delivered the option that was within my budget: the HTC S621.

Thanks to the recent arrival number portability in Canada, I was also able to keep my number and just swap it over to the Rogers account. Easy peasy. It only took about 18 seconds for the swap to happen.

And this is where I say FEAR YE THE PORTING OF MOBILE NUMBERS!!!!

Check your cancellation agreements, double check your dates, and make DAMN SURE everything you do is on the up and up. If it’s not, you could find yourself on the receiving end of a hefty fine, like I almost was.

I told the Rogers salesguy (a store manager no-less) while I was purchasing that I wanted to port my number, and I was pretty sure I only had a couple days left on my telus mobility contract. He didn’t mention anything about possible conflicts. I figured it was no biggie. I didn’t actually realize until it was done that the porting thing was instant – I figured it would take a couple days, based on the experience I had transferring my land line from telus to Vonage.

Not so much.

I called telus about an hour later when I got home, and found out that the second my number ported, my telus contract was cancelled and I was automatically levied their termination fee of $100 or $20 for every month or portion remaining, whichever is MORE.

And how “early” was my early cancellation? 13 hours. I ported my number at 11:00am September 3rd. My contract expired September 4th.

But according to the first few folks at telus I spoke to, I cancelled early, that is that, and I owe them $100 plus tax.

But remember that bit at the beginning where I said I “almost” paid a hefty fine? I was unfailingly polite, used every ounce of customer-service-fu I possess and prayed to every deity I could think of. And the unthinkable happened.

TELUS MOBILITY, THAT UNCARING, UNCOUTH LEGACY INCUMBENT BEHEMOTH – THEY OF THE “NO INCENTIVES FOR BEING A CUSTOMER FOR SEVEN LONG YEARS DESPITE THE FACT THAT NEW CUSTOMERS GET A BUCKET OF GOLD AND A BLOWJOB WITH THEIR FREE PHONE” – THEY GAVE ME A GOODWILL DISCOUNT FOR THE VALUE OF THE CANCELLATION FEE!

I know, pick yourself up off the floor, and read it again just to be sure. They waived the fee. I didn’t believe it either, which is why I didn’t blog about it until the bill showed up in my mailbox stating as such. But it did, and I paid my $20-worth of pro-rated fees happily!

Anyhow, I have a new phone, it’s pretty skookum (although I still can’t figure out how to upload pictures to flickr with it – help anyone?), and I managed to find the three people in the telus organization who haven’t succumbed to the borg. I almost feel bad for signing my soul away to their competitor. Almost.

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3 thoughts on “Phone-y

  1. Ryan Weal

    I also made the switch to Rogers (from Fido) largely based on the desire to stay with a GSM provider. Unfortunately it was just before number portability took effect so I’m under new digits since last November (but the new number is really cool — thanks to the awesome girl at Rogers in Montreal).

    Glad to hear everything worked out, you’re totally correct in your statement that new Telus customers get far more than people who stay. That’s why I left Telus Mobility after it merged with Clearnet. My rates were only as good as they didn’t lure me onto a more expensive plan. Sigh. Some companies never learn.

  2. Crissy

    Funny! For my day job phone, I decided to switch from Rogers to Telus (as they offer a pretty sweet corporate deal) – the plan was to transfer my existing number from my Rogers account to my new Telus account. This process was initiated on September 12 … immediately I was able to phone out using my new Telus phone, but all my calls were still going to my old Rogers phone. And get this – it’s STILL HAPPENING! Almost a month later!

    I kept getting the runaround from both providers … finally (just today) Telus suggested that it might be a “hardware problem”. So now I have to take the brand new phone in …

    Grrrr!

    For my design business, I use Fido prepaid service. They suck too! I think it’s been proven many times over – there simply isn’t a good cell phone provider to be found …

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