Vonage Gets It!
When you consolidate two households into one, there are inevitably a few things you end up with duplicates of. Microwaves are a big one - and impossible to get rid of (seriously, does anyone want a free microwave?) since most people seem to have one. Another is services - I cancelled my internet service and renter’s insurance with little issue. And yesterday the boy called to cancel his vonage phone, since I already have one, along with a two month referral credit.
And here is where we find out that there is a communication service out there that GETS IT and actually rewards LOYALTY instead of just new customer signups!
When Neil phoned to cancel his Vonage phone, and gave the reason that we already have one (and mine has some free time coming to me), the good people at Vonage really rolled out the red carpet!
Instead of cancelling Neil’s service, they upgraded him from the 500 minutes/month plan to the unlimited plan, and gave him four free months of service. Then, as if that weren’t enough, they asked him for MY Vonage number, and did the same thing to my account! That means I’ve currently got 6 months of service credit on my account right now. And more North America-wide long distance service than I can shake a stick (or even many sticks) at.
Compare that to the current policies of companies such as Telus, Telus Mobility or Shaw. In the 8 or so years I was a customer with all of them, new customers have been offered:
Never have I been able to access any of these “new” signup bonuses. My loyalty was rewarded exactly ONCE by Telus Mobility - they sent me a wired jabra hands-free headset. A $20 piece of uselessness for being a customer for FIVE years. I’d have really preferred the $20.
With Vonage, they not only “saved” a nearly cancelled account by crediting Neil for four months, they also rewarded our initial and planned loyalty on my account as well.
And now they get a highly favourable blog post, and more recommendations to any friends that I haven’t harrassed yet to sign up for their service.
If you wanna try it out, come on over to my place and bask in the glory of the unlimited long-distance.
And can I interest you in a microwave while you’re here?
August 2nd, 2006 at 12:49 pm
Now since I referred you to Vonage, shouldn’t I get something out of this too?
No, I don’t want the microwave :p
August 2nd, 2006 at 12:57 pm
and since we referred chris and mel (i think we did at least)… hehe vonage is pretty awesome. screw you telus!
August 2nd, 2006 at 1:06 pm
TELUS is the devil!
August 2nd, 2006 at 3:38 pm
I think the M-man and I will be signing up with Vonage when we move. Do I just need to give them your name for the referral?
August 2nd, 2006 at 4:50 pm
I send you an email, and in it is the link you use to sign up (which links our accounts together as referrers) - then you get one month free and I get two
August 4th, 2006 at 2:20 pm
Hey I need a free microwave!
And if I talked on the phone at home enough, I’d get you to refer me to Vonage. However, I hate using the phone. I’d much rather have a microwave.
August 5th, 2006 at 4:42 pm
[...] s girl is an idiot: me: bloggers are wack i just posted this comment on someone’s “i love vonage” post pointing out that the reason they probab [...]
August 9th, 2006 at 1:19 pm
Of course, Vonage continues to bleed money, so they may just vanish one of these years…