So I’m currently tracking some packages from various distributers, and I’m increasingly annoyed by the level of service offered by some internet merchants – or more precicely, large businesses offering significant online services.
Chapters/Indigo Online has completely buggered their online account page. It lists my most recent order as being cancelled. It wasn’t – and I (finally) have the shipping emails, but it resulted in me phoning them about 4 times to confirm the status of my order.
I’m also tracking that package, and an ebay package through Canada Post parcel tracking. Their tracking updates leave a lot to be desired – to say the least.
the internet isn’t a new thing anymore. In my opinion, you can’t keep saying “hehe, oops – our servers/network/computers/etc. are having a problem and our system is bungled right now.” That’s why you have system administrators, and why you don’t launch programs that aren’t ready, or promise services that don’t actually deliver.
It’s time for people to buck up, and start providing the services that they’re promising. My store of patience is all used up. I’m no longer going to say “silly internet thing.” I’m going to start saying “it’s unfortunate that you can’t be bothered to maintain your online services, and you’ve just lost my business.”